Frequently Asked Questions
What will I receive?
Each listing explains exactly what you can expect. When multiple plants are available, you’ll receive a healthy plant similar to those shown in the photos, selected from the best available at the time of shipping. When a listing is for one specific plant, the photos will show the exact plant you’ll receive.
Are your plants starter plants?
Many of our plants are young, but we focus on sending healthy, established plants with good root systems and full growth for their size—not simply a fresh cutting or single unrooted stem unless we have indicated that is the product you will receive.
When will my order ship?
Orders are normally packed and shipped within 3 business days from Florida. Tracking information is provided when your order ships.
How much is shipping?
Shipping is $5 flat rate, with free shipping on orders of $35 or more.
Where do you ship?
We ship throughout all 50 U.S. states.
Will my plant be shipped in its pot?
Usually, but occasionally a plant may be shipped bare root when we believe that is the safest way for that particular plant to travel. We will still provide a bag of soil and temporary pot "on the side" in case you do not have anything available right away.
What if my plant looks stressed when it arrives?
A little wilting, soil displacement, or an occasional damaged leaf can happen during shipping. Give your plant time to acclimate before making major changes such as repotting. Most plants recover quickly once they are settled.
What if my plant arrives badly damaged?
Please contact us within 24 hours of delivery and include your order number along with photos of the plant and packaging. We’ll review the situation and work with you on an appropriate resolution. We want you to be absolutely satisfied with your shopping experience!
Do you accept returns?
Because plants are living products, we do not accept traditional returns or exchanges. Please see our Refund & Return Policy for full details.
Do you include care information?
Yes. Care information is included in our plant listings, and many orders also include a Petal & Leaf Market plant reference card to help you care for your new plant.
Can I contact you with a question about a plant?
Absolutely. Use our Contact page and we’ll be happy to help with questions about your order or your new plant. We respond very quickly to all inquiries.